The first step is to read through all of the information listed on this page and then click ENROLL NOW on the page above to complete the enrollment form. It will also provide even more information inside it for your review.

Certify in as little as 2 weeks. The following sessions are required. Registration & Vocal Demo Session on Tuesday at 8pm Est Onboarding Session on Thursday at 8pm Est Certification session on Monday & Wednesday at 8pm Est (may be able to complete self-paced) Test call scheduled for 1 hour of available shifts on the calendar

Yes! If you need to update your information like an address, different phone number or email you will have the opportunity to do so once you login to the gateway portal. Please reach out to info@MyResourceProgram.com if you need assistance.

Due to overwhelming responses, we may not be able to offer a project opportunity to everyone immediately. However, we will communicate directly via the email you provided on the enrollment form should an opportunity that matches your current skill set and experience open up. If you are not invited for current project opportunities, we will keep your submissions on file for 1 year to be considered for future opportunities. If you have not received a confirmation of receipt of your submission, you can email info@MyResourceProgram.com and request an update at any time. Please allow 24 hours after submission before inquiring.

Once your enrollment form is received, during recruiting season, you will be notified via a welcome email within 72 hours. The email will provide instructions on what to do next including your registration and vocal demo session with date, time and location link. All sessions will be virtual. If you have not recieved a welcome email within 72 hours from submission, please reach out via info@MyResourceProgram.com and an update will be provided.

We typically onboard on a monthly basis, whether it is in preparation for an upcoming certification phase or working to fill or replace contract vacancies. Please allow 5 business days to receive a response from us from time of submission. If you have not recieved a response within 5 business days from submission, please reach out via info@MyResourceProgram.com and an update will be provided.

Yes, there is a certification & background check fee* that is required to be paid when you complete the enrollment form. You can view more on fees within the enrollment form by clicking ENROLL NOW above. *Ranges from $35-$50.

Yes, potential agents need to be a minimum of 18 years of aage in order to be considered for a working contract.

Yes, to be considered for any opportunity within the About Face Communications roster, potential agents must provide a color copy of a state ID and a selfie with their ID in it as proof. Enrollments without this information will be deleted.

All active agents are paid based on the number of talk time minutes serviced plus any incentives and bonuses earned minus their deductions (see deductions listed within the enrollment form). Invoices are processed twice per month and are paid via direct deposit into the account designated by the agent. Pay dates generally fall around the 1st and 15th of each month (depending on weekends and holidays). We do NOT offer pay advance options.

If you have not attended a registration session yet and completed the background check form, then you can request a help session to get back on track at info@MyResourceProgram.com. Please allow 3-5 business days for a response.

No, you are not required to have a business entity unless you reside in the state of Utah and Washington. If you do, please provide the EIN during the enrollment process. If you do not have one, it is ok. They are free to obtain and can be applied for on the irs.gov website. To apply for an EIN follow this link: https://www.irs.gov/businesses/small-businesses-self-employed/how-to-apply-for-an-ein

Yes, the client does conduct a background check that consists of public records on all prospective agents. The client follows and complies with the Fair Credit Reporting Act (FCRA) and all other applicable federeal, state and local laws. A new background check is performed annually.

The following are, but not limited to, reasons for disqualification: 1. Not submitting enrollment form completely 2. Not providing proof of identification (i.e. DL, state ID etc with selfie) 3. Registration Form - not listing work experience or previous addresses when requested 4. Voice Sample/Demo - poor enunciation, poor tone, background noise, unprofessional business behavior or language. 5. Legal findings - misdemeanor or felony 6. Termination from the client project in the past for any reason 7. Residing in an unapproved state (see state residence estrictions) 8. Not attending all required sessions, completing certification and passing a text call. 9. Not passing your annual background check. This is not a complete list.

No, as an independent contractor you are not paid for attending any certification or onboarding sessions. We nor the client do not offer compensation or payment for any certification courses completed either. From time to time, the client may offer incentives to complete certification within a specfic time period.

The client does not offer live certification classes, however, AFC does. All "new agent" certification is online and self-paced. Once onboarding has been completed, you will be sent an email with information on how to complete certification. Although certification is completed at your own pace and on your own time, please keep in mind that it should be completed within a 5-day period from the completion of onboarding. Required sessions to attend are: Registration Tuesday Onboarding Thursday Certification Monday & Wednesday (following onboarding session) All sessions are at 8pm Est. Some help sessions throughout the week will be offered at various times of the day and evening. This assists with everyone's schedules to ensure you have more than one option and more hands-on assistance.

This will vary from agent to agent. On average, agents have completed new agent certification within 6 - 8 hours. We recommend scheduling your self-paced certification when you have time to thoroughly review the modules, exercises, and quizzes in order to repeat (if necessary) and retain as much of the material as possible. It is also important to note that certification should be completed within a 14-day period from registration to test call phase.

Thank you for your continued interest in working with our pledge drive project, please complete and submit a new enrollment form. Eligibility to return will be based on individual circumstances. If you have any further questions, please email info@MyResourceProgram.com and someone will respond within 5 business days.

The pledge drive client currently does not accept applications from residents of California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, and South Dakota. Unfortunately, due to the residential state laws regarding independent contractor requirements, we do not have opportunities in the above states at this time. You can always check back on our site for any updates for your location. If you wish to check out other opportunities that may contract in your state, visit www.MyResourceProgram.com and click ENROLL NOW to view open opportunities.

Yes, you select and maintain your own schedule from the client's online scheduling tool. You can select to work the times and days that work with your personal and professional schedule. During campaigns, our highest call volume typically occurs evenings, nights, overnights and weekends - which offers plenty of shift opportunities! While there are no minimum or maximum hours you are required to schedule, the client does look at agents who have been reliable and consistent in scheduling and call processing when contract renewals and extensions are available.

The great news is, this client is open 24/7 365 days a year. They never close so that means more opportunities for you to service when you want!!!

No, the client does not have a minimum number of hours or shifts required each week/month. However, we do look at those agents who are consistently active - whether it is actively working shifts, actively learning/certifying for other clients, or actively improving and honing your skills within our practice scripts - first for contract renewals. The client would prefer that active contractors service a minimum of 15 hours per week during drive periods and 20 hours per month during non-drive periods.

An independent contractor is a person, business, or corporation that provides goods or services to another entity under terms specified in a contract or within a verbal agreement. This form is merely a report of the money paid; independent contractors do not have income taxes withheld like regular employees. If you decide to contract with About Face Communications, you are considered an independent contractor, NOT an employee. Agents providing their customer service skills to our clients are operating as Independent Contractors. As an independent contractor, agents are responsible for maintaining office requirements and are responsible for reporting earned income to the IRS annually during each specified filing period. We provide a 1099 for those agents who have earned over $600 during any calendar year.

Since you would be an Independent Contractor, you would not be eligible to receive any employee benefits such as health insurance or paid vacation time through About Face Communications or our clients.

Call volume varies based on agent certification. The more skills you are certified in the more potential for call volume and income. Due to scheduling inconsistencies among agents and agent certification, we are unable to provide an average call volume per agent. Those that schedule during peak times do see higher call volume. Peak scheduling during campaign occurs during evening, nights and weekends.

Yes, for active agents only: For EACH referral you make (lists you in the "Referred by" field) that successfully completes certification AND works 30 days, you will you get an extra $10 on your invoice. You will need to contact us once the agent has worked their 30 days. Once confirmed, we will add the incentive to your invoice. Please note they must put your name in the "referred by" field to be eligible for the incentive. Once complete, please email info@MyResourceProgram.com.

For inbound phone work, agents earn between 25-30 cents ($0.20 - $0.32) per talk time minute. New agents (who have never contracted with us) will start at 25 cents ($0.25) per talk minutes. Our client also offers various bonus incentives for adhering to schedule and average talk time. Agents can earn up to 35 cents ($0.35) per talk minute while servicing in secondary status. We also offer other projects, such as emails, tickets, and chat which pay at different rates. These opportunities are offered to active competitive agents only.

As an agent for About Face Communications, you will have access to all completed certification materials and resources. You will also have access to Charlotte, the director of HR & Client Liaison every step of the way. She hosts individual and group sessions each week for guidance, assistance and support. You will have access to the client FAQs located within each script, our knowledge base and chat support to assist you when you are handling live calls. When scheduled to work, you should be signed into the client chat room where we have Chat Room Monitors (CRMs) available 24/7 to assist with any call questions you may have. You have everything at your fingertips to successfully handle our calls!

Communication is key! About Face Communication and our client's offer various levels of "inactivity" which can still be maintained during a contract period. We recommend using the self-deactivation option that best fits your needs. If you need longer, then please communicate this using our internal ticketing system. Depending on the circumstances, we'll be able to work with you on a case-by-case basis.

Yes, monthly contracts can be terminated by you, About Face Communications and/or the client at any given time. Typical reasons for contract terminations related to quality concerns and/or contract breaches.

Many of our campaigns are fundraising nonprofit organizations. We handle a wide range of donation contacts and customer service contacts for PBS and NPR stations nationwide, as well as child, veteran, spiritual and pet/animal-friendly organizations.

For your security, and for ours, ALL connections must be hard wired. Please review the Equipment Requirements within the enrollment form or the information below for additional office and equipment requirements. Office Space 1. Private Location (with door that closes) 2. A room free from ALL background noises (crying babies, barking dogs, people talking, TV, radio, etc.). Computer Requirements 1. Windows Based PC with Anti-Malware Security Software. Mac/Apple systems are not compatible with client platforms and programs. Chromebooks do not provide full functionality necessary to run our programs and platforms 2. Effective April 1, 2019, Windows 10 will be required as it is necessary to run the MAX integrated softphone. 3. Minimum 2 GB RAM 4. CPU (Intel or AMD) 2GHz processor (or equivalent) 5. Google Chrome browser Internet Requirements 1. Internet connection should meet the specifications outlined below. An audit of systems may be conducted to ensure compliance. Minimum bandwidth requirements are 512K Upload, 1.5Mbps Download 2. Current internet connection must be via a private access point with ONE of the following: a) Cable b) DSL c) FiOS Phone Requirements 1. You will not need a dedicated phone line. The client offers the use of the MAX integrated Softphone which will be used at no additional cost. 2. You will need a USB headset with the following features: a) Noise Cancelling b) Corded/USB